Register For The January 21st Webinar: Renewal Sales and Account Management: 5 Keys To Improving Your Retention Rate Click Here
January 21, 2021 | 10:00 AM PST

Renewal Sales and Account Management: 5 Keys to Improving your Retention Rate

According to Harvard Business Review, increasing customer retention by 5% boosts profits by 25%-90%. Therefore, the time you spend improving your customer retention rate could be your most profitable activity. That’s a great way to start off your new year!

We know that the cost of acquiring a new customer is 5-25 times more than keeping an existing customer. If you aren't focused on renewal sales and customer retention, you are risking growth and margins from your existing accounts.

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Join us for this complimentary webinar as Julie Thomas, President and CEO of ValueSelling Associates, presents how to boost renewal rates, perfect your customer retention process, and create a frictionless customer experience. 

What you’ll learn:

  • When to begin customer retention activities 
  • How to manage customer's expectations 
  • How to regain a customer's trust when expectations haven't been met 
  • How to assess the health of the renewal opportunity and identify risk of cancellation 

Who should attend:

  • Sales leaders and managers
  • Sales professionals
  • Sales enablement
  • Strategic account teams

Thursday, January 21st, 2020 | 10a Pacific

Register Now