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August 10, 2021

Why Video Delivers a More Human Customer Experience *Recap*

GUEST: Darin Dawson, Co-Founder and President of BombBomb

 
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As we approach the 250th episode of the podcast, we're looking back at all the ground we’ve covered together. 

To that end, we’ll be periodically resharing some of our favorite episodes — this is one of them. We hope you enjoy it!

* * *

Like most, your company started pumping up the volume on your digital channels last year. You may only be getting a 5% open rate on your emails, but you just need to send more, right? Well, what about that 95%? 

You don’t need more volume. You need more value — and video can help you deliver it. 

That’s the core mission of Darin Dawson, Co-Founder and President of BombBomb, a human-centered communication platform enabling users to send video and rehumanize customer experience. 

In this episode, we discuss:

  • Why video works to rehumanize the customer experience
  • How to use video effectively
  • How video cuts down on volume and delivers real value, instead

“There is no better customer experience than the human experience.” 

Darin Dawson, Co-Founder and President of BombBomb

Now that you have the tools to rehumanize your customer experience, are you ready to dive into how AI is revolutionizing content marketing or how to get the most out of your CRM? Check out the full list of episodes: The B2B Revenue Executive Experience.